This section contains information about our company's Quality Management System certified according to TS EN ISO 9001:2008.
Quality Management System
- Product quality is one of the keys to success. Our Company's products comprise the services in our fields of activity.
- Our company's quality policy is based on eight basic principles:
1) Customer focused services
Our Quality Management System is focused on understanding current and future customer needs, meeting customer requirements and exceeding customer expectations.
2) Top management commitment:
Our top management (i.e. the General Manager and the Deputy General Managers) is fully committed to Quality Management and this commitment is made evident to all our staff.
3) Involvement of people:
Every task in the day-to-day operation of our company, and in the conduct of our services, includes our staff who have to commit to quality and seek it out in their responsibilities and this enables their abilities to be used for our company's and thus our customers' benefit.
4) Process approach:
The dynamic PDCA ("Plan-Do-Check-Act") cycle which is intimately associated with the planning, implementation, control and continual improvement of all processes at all levels within an organization is deployed within the processes identified to manage our company's activities and resources, and to the system of processes as a whole, so that our services will achieve the desired quality more efficiently.
5) System approach to management:
In order to allow for the coordination and compatibility of the processes identified under the process approach and a clear definition of their interfaces and to ensure that outputs (including changes) from one process are translated into inputs for associated processes so that our services will achieve the desired quality more effectively and efficiently, we use a project management system approach. This approach pays attention to the interrelationships between project processes (for example, customer communication, the preparation or execution of an agreement, review and change of customer requirements, planning of services within the scope of a project, purchasing of services from suppliers, design management, construction supervision management, information and file management, invoicing and follow-up on completed project), project support processes (for example, quality, risk and information management) and administrative processes (for example, human resources, financial management and business planning).
6) Continous improvement:
The deployment of the PDCA ("Plan-Do-Check-Act") cycle within our company's processes makes it possible for any prosess to clarify expectations, survey existing conditions, develop and analyse courses of action and plan the improvement process in the "Plan" step, to test the process in the "Do" step, to analyse the results of the process in the "Check" step and by standardising the process and repeating the overall improvement process to take in the "Act" step the actions to continually improve the performance of the process and thus the overall performance of our company.
7) Factual approach to decision making:
8) Mutually beneficial supplier relationships:
As an engineering and consulting company, our mutually beneficial relationships apply particularly to relationships with sub-consultants and contracted organizations involved in the provision of our SERVICES. We pay attention to mutual trust, knowledge of personnel capabilities and understanding of each others' quality cultures which develops over time, are aimed at establishing formal or informal alliances so that common processes can be used to improve the effectiveness and efficiency and value long-term supplier relationships in purchasing goods and services, such as information technology and administrative support.